Energy & Utilities Company
From AI hype to an ROI-backed roadmap for 24/7 operations
Industry
Energy & Utilities
Technologies used
The challenge
Leadership received multiple Artificial Intelligence proposals without a clear decision framework. In a mission-critical 24/7 environment with strict SLAs and legacy systems, they needed a strategy tied to business value, without risking continuity or funding disconnected pilots that couldn’t scale.
The solution
GIGA IT assessed the portfolio of AI proposals, aligned each initiative to operational constraints, risk exposure, and measurable business value. We established a structured prioritization framework to identify and sequence the highest-impact use cases, based on ROI, feasibility, and operational criticality. We then delivered a phased, funded AI adoption roadmap with defined governance and execution sequencing, designed to protect mission-critical operations while enabling controlled, value-driven AI adoption at scale.
The results
- 6 prioritized use cases with finance-validated ROI.
- 8% projected reduction in operating costs within 12 months.
- 24-month AI roadmap approved and funded by the board.
- Established governance and execution sequencing to scale AI without compromising 24/7 operations.
Instead of chasing isolated pilots, we now have a roadmap tied to measurable value. It brought clarity, governance, and a phased approach that protects critical operations while enabling AI adoption with real accountability.
Operations & Technology Leader
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